Help & Support

Open the Track tab, wait for the GPS signal to lock, and press start. PACE records your route, distance, pace, and time. Press and hold the finish button to save the run to your history and feed.

When you first open PACE it asks permission to read your workouts, running routes, heart rate, running power, steps, and walking + running distance from Apple Health. If you allow it, runs recorded by your Apple Watch or other apps are imported automatically — for example, PACE draws each imported run on your map, adds its distance to your weekly totals and leaderboard, and uses your heart rate and running power to calculate your training zones and endurance level.

PACE reads this data only to power those features. It never writes any data back to Apple Health, and never uses your health data for advertising or shares it with third parties. You can change or revoke the permission any time in iOS Settings → Health → Data Access & Devices → PACE Running Club.

On the login screen tap Forgot password and enter your email. We’ll send you a code to set a new password. If you signed up with Apple or Google, use that same button to sign back in.

Tap the … menu on any post, comment, or profile to report content or block a user. We have zero tolerance for objectionable content and review every report — typically within 24 hours — removing content and suspending accounts that break our Terms of Service.

Go to Settings → Delete account in the app. This permanently deletes your account and associated personal data. If you have any trouble, email us and we’ll take care of it.

Accurate GPS needs location access set to Always or While Using with Precise Location on (iOS Settings → PACE Running Club → Location). Give the signal a few seconds to lock before starting, and keep the app allowed to run in the background during a recording. Still seeing issues? Email us with the date and time of the run.